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FREQUENTLY 

ASKED 

QUESTIONS

About

SILK SLEEP MASKS AND SLEEP PADS

Who are Biocrystal® products designed for?

Biocrystal® products are created to offer increased energy renewal, maximize rest and enhance the overall sleep experience. The everyday grind is enough to make you feel tired all the time, making you feel unbalanced emotionally and physically; leaving you little or no time to restore your energy. These products are intended for people of all ages and genders who are in a constant search of natural resources that will help them improve their quality of life. If you are active, oriented towards healthy living, use natural resources and materials where possible, and want to live your best life than you will love RE.VITYL™ products with elemental energy by Biocrystal®.

What is Biocrystal® powder composed of?

The Biocrystal® composite is a powerful combination of 16 crystals. The combination of precisely defined sacred stones in quantity and ratio, is ground and mixed with a special procedure, without any chemistry or additives. During the creation of this powerful crystal composite, they have dedicated special attention to the procedure that allows it maintain all the benefits of the natural crystals. In addition to the stone mixture, their influence is magnified with addition of gold (a known energy conductor) and silver (known to have a calming energy effect). 


To learn more about Re.Vityl™ elemental energy by Biocrystal®, please click HERE.

What type of silk do you use?  

All of our silk is naturally dyed, mulberry 22 momme silk standard.The RE.LEASE Mask Quartz color - in white, is made with 100% Oeko-Tex certified silk which has been both grown and processed to its strict testing standards. Our other color-ways meet the production standards as well, but have not been tested by the organizing board.  

Do you use NON-Toxic dyes for your RE.VITYL™ silk products?

All of our silk products are made with non-toxic dyes and our suppliers meet the very strict international Oeko-Tex® Standard 100, Confidence in Textiles. 


The RE.LEASE Mask Quartz color - in white, is made with 100% Oeko-Tex® certified silk which has been both grown and processed to the testing standards. Our other color-ways meet the production standards as well, but have not been tested by the organizing board.  

How do I care for my RE.LEASE Sleep Mask?

For the outer silk shell, hand-wash in cold water.  If you would like to use detergent, we suggest you use eco-friendly & delicate-lingerie washing detergent. Rinse with cold water and lay flat to dry. If cared for properly, quality silk can become softer and more supple with time. 


DO NOT wash your mask insert in order to preserve the bonded crystal mixture. We suggest placing it in the sunlight to re.fresh and re.energize.   

Is there a pouch included to keep my RE.LEASE Silk Sleep Mask clean?

Yes! Our paper pulp pouch is perfect for maintaining the quality of the silk material of the eye mask. It conveniently keeps your RE.LEASE eye mask hygienically clean and safe, so you can take your mask on the go! Best of all, it’s 100% naturally biodegradable and recyclable. 

Composition: The pouch is made of 100% FSC certified wood pulp. Paper pulp is created by mechanically separating the cellulose fiber from wood. 


- 100% Naturally Biodegradable and Recyclable 

- Reusable-Metal Zipper closure 

- Dimensions 9”x5”   

How do I care for my RE.LAX Pillow and Sleep Pad?

For the outer silk shell, hand-wash in cold water and if you would like to use detergent, our suggestion is to use eco-friendly & delicate-lingerie washing detergent. Rinse with cold water and lay flat to dry. If cared for properly, quality silk can become softer and more supple with time.


The RE.LAX pillow and sleep pad are dry clean only, and we recommend only doing when absolutely necessary to preserve the bonded crystal mixture. Alternatively, we suggest placing it in the sunlight to re.fresh and re.charge when needed.  

About

ESSENTIAL OILS

Are your essential oils 100% pure?

YES! We genuinely believe that nature is filled with miraculous resources; therefore, we implore protocols that ensure 100% purity in our essential oil production. We are so conscious about where our oil is coming from, which is why we enforce TRACEABILITY of output and work with our partner Bioterica. Our oils do not contain fillers, diluting oils, synthetic fragrances, or unnatural components of any kind. 

Are all RE.VITYL™ elemental energy essential oils certified organic?

All RE.VITYL™ oils are non-GMO, pesticide-free and are never tested on animals. Laboratory certificate to ensure our oils meet the stringent European Union laws. 


Our Single pure essential oils and body&face care line: Rosemary, Clary Sage, Peppermint, Lavender and Grapefruit are 100% organic. 

Blended oils from our partners Bioeterica are either certified eco cert organic  or are in the process of being certified (Clary Sage, Lavender, Lavandin). When it is not possible to use oils harvested and distilled by our partner Bioeterica in our blends, the other hand-selected complimentary oils are sourced from organic certified suppliers in France.

What is the shelf life of your essential oil products?

All of our products have a 3-year shelf life when unopened. Our oils are packed in Miron glass bottles that are designed to increases the shelf life of your products and prolongs their potency. However, we still advise storing them in a room temperature environment, out of direct sunlight. After opening, we recommend using the oils within 12-24 months, and sealing tightly after each use.

What kind of packaging do you use for your essential oils?

We use MIRON ultraviolet glass packaging which distinguishes itself by its high quality and offers your products optimal protection against the harmful effects of light. Furthermore, our MIRON glass increases the shelf life of your products and prolongs their potency.

Where do you source your oils from?

We have strategic partnerships with a small essential oil producers based in Croatia, Whenever possible, we use our own locally grown and steam distilled oils in our blends. Our partner Bioeterica harvests and distills their own Clary Sage, Lavande Millet, Lavandin and Immortelle. The other hand-selected complimentary oils in our blend are sourced from organic certified suppliers in France.


Our Organic 100% pure essential oils are also produced in small batches and are also locally grown and distilled in Croatia. 

What are the European Union consumer safety standards for your oils?

Our products are NEVER tested on animals. All of our oils are Laboratory certified by a third party to ensure they meet the stringent European Union requirements and standards for consumer safety. The EU requires all essential oil manufacturers to test their oils and blends in a certified lab.

Can I ingest RE.VITYL™ oils?

We do not promote the ingestion of our oils. Nevertheless, all of our oils are 100% pure and natural and when possible certified organic. We recommend seeing a professional aromatherapist or doctor before making the decision to ingest any essential oils.

Are you roll-ons 100% natural?

Yes, all of our roll-ons are 100% natural with no chemicals added, no fillers, no synthetic fragrances, or unnatural components of any kind.

General Facts


Where do you ship to?

We are currently shipping only in the Continental USA via USPS, Canada via Canada Post,  ASIA (Hong Kong, Macau, Singapore, Taiwan, South Korea, Australia) and Europe via SF Express. If you do not see your country on our shipping list, please e-mail us and we will find a way to ship your order.  Email us at hello@re-vityl.com for any special requests.  

When can I expect my Shipment?

We will make every effort to process your order in a timely manner. Typical order processing time is between 1-2 business days, when placed by 12pm EST on a business day. Please note that during COVID-19, we are making every effort to still process your order in this timeframe.  


Please note, typical transit time to Canada and Europe is 14-21 business days. 

However, we cannot be responsible for any delays incurred by shipping carries during this time.  


You will receive an email confirmation once your order has been received. An email notification with a tracking number will be sent as soon as your package ships. General shipping days are Wednesday and Friday. If for some reason you require expedited shipping, please select your desired upgraded method at checkout or email us at hello@re-vityl.com. Please note, expedited shipping transport times may experience carrier related COVID-19 delays.

I would like to place a wholesale order?

We would be happy to assist you in placing a wholesale order for your store or site.Please email us at wholesale@re-vityl.com, to find out how to become one of our retailers!

I love your product and would like you to feature my posts on your social media account or blog?

We are thrilled that you love our products! Please tag us @re.vityl with #revityl & #revityllife and if we decided to re-post your image, we will send the love back to you!

I love your product and would like to feature them on my social media account or blog?

We are pleased that you love our products, and are grateful to all that help spread the word about our brand!  Stay tuned for the launch of our affiliate program, where we will all be able to share in the love! 


In the meantime, for press related posts, or to be the first to be considered for our affiliate program when it launches, email us with your details and social handle at hello@re-vityl.com. 

What is RE.VITYL™ Sustainability pledge?

We at RE.VITYL™ believe in the power of nature’s energy; the foundation of all of our products. As a wellbeing lifestyle company; we believe that it is our responsibility to establish RE.VITYL™ at its core, as a company that supports environmental sustainability and hold ourselves ethically responsible for the efforts we make towards reducing our ecological footprint.


We pledge to make mindful decisions to do our part in supporting sustainable efforts in all aspect of our business. 


  • Our packaging is made of reusable, recycled, recyclable and or biodegradable materials.
  • Our essential oils are 100% naturally grown, and wherever possible organic.
  • Our silk products meet the Oeko-Tex natural certification requirements of being made without harmful chemicals and are 100% naturally dyed.
  • Our Tissue Paper and Packing Tape are made in accordance with the Noissue Eco Packaging Alliance, and for every order we place a tree is planted. 

I have not found an answer to my question?

We are sorry you did not find the answers you are looking for. Please contact us at hello@re-vityl.com and we will be glad to help you out.